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Problem With Calc Data Options · View
Herrin
#1 Posted : Friday, February 26, 2010 2:03:20 AM
Rank: Newbie
Groups: Member

Joined: 2/26/2010
Posts: 1
Location: Papua
Hello Guys,

I'm new in forum and I need some help. When I try to calculated data on a certain time range it gives me an error message:

"Failed to retrieve events from server. [-11002] Record Header Data Mismatch"

Then I tried to pull the data with compress data (start time/end time) for the same time range but there is no problem

Could anyone help me with this problem. Thank you
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RJK Solutions
#2 Posted : Friday, February 26, 2010 8:40:38 AM
Rank: Administration

Groups: Administration

Joined: 6/20/2008
Posts: 458
Location: Cheshire, United Kingdom.
Hi Herrin,

Welcome to the forum.
Hmmmm, your specific problem sounds like a head scratcher. Think Could you post the calculation you are doing on the tag?
I remember an OSI TechSupport article that mentioned you could get that error if you are performing non-VSS backups but they plugged that hole in one of the later versions of PI. Otherwise there might be a problem with the archives..? If so, that is certainly one for OSI TechSupport.

Rhys.


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Pho
#3 Posted : Thursday, March 04, 2010 2:11:04 PM
Rank: Member
Groups: Member

Joined: 1/14/2010
Posts: 20
Location: UK
Hello there!

as Rhys said we could really do with seeing what type of calculation you are trying to do.

although, i would suggest that the archives have some form of issue.

How often are the archives backed up? Are they moved to another server?
MacaroniPI
#4 Posted : Thursday, March 18, 2010 12:57:41 PM
Rank: Advanced Member
Groups: Member

Joined: 7/16/2008
Posts: 33
Location: UK
Did you get this to work? I would suggest changing the time range of your calculation in line with the dates your archives stop and start, in case of any overlap.

eg. If the calc is from Jan - Feb, but there was an archive shift in the middle of jan, try changing it so it only calculates against one archive file.

If it works in one file and not another then you can probably narrow it down to a problem with a single archive file.

It may be worth reprocessing all archives over the time period of this calculation, as "record header" errors are usually a sign of archive corruption. Has anything changed with the tags recently which may not be reflected in older archives? (range, point type etc?)
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